Technical Support Specialist
Provides technical support to customers who need help with their hardware or software, keeping client computing systems functional and secure.
Also seen as: Tech Support, Help Desk (cyber-coded)
Baseline certifications for this role
These certifications are accepted foundational options for the Technical Support Specialist work role in our seed mapping. Open a cert for full detail, or jump straight to exam-ready practice.
- 220-1201 / 220-1202CompTIACompTIA A+
- N10-009CompTIACompTIA Network+
- CCNACiscoCisco CCNA
- SY0-701CompTIACompTIA Security+
Proficiency levels — what changes
DoD guidance shows Cisco CCNA and CompTIA A+/Network+ among the options at the Basic and Intermediate levels for this role.
Basic
Demonstrates foundational knowledge of the work role's tasks. Entry-level qualification options apply.
Intermediate
Contributes to and applies the work role's tasks with growing independence.
Advanced
Develops, reviews, and approves the work role's tasks. A cascading rule applies: an option that qualifies at a higher proficiency level also qualifies at the lower levels.